The new SAMU 192 call center entered into service last April in Rio de Janeiro.
The solution implemented by IT4D comprises call answering, medical attendance and regulation, ambulance dispatch, rescue monitoring, support to the patient on board, integrating in real time the service with the destination hospital and the regulation center, check and crew registration directly on the ambulance, complete check of the ambulance unit at the beginning and at the end of the day, fleet management, medicines and supplies center and other features that significantly reduce the reaction and intervention times in emergency and urgency events, generating automatically the official bulletins and keeping all events on records available for analysis and continued improvement of services.
